FAQs – FAMBEAUTY

1. What is FAMBEAUTY?

FAMBEAUTY is an Indian skincare brand offering affordable, effective, and gentle products made for daily healthy skin care.

2. Are FAMBEAUTY products suitable for all skin types?

Yes. Our products are designed to be safe and suitable for most skin types including oily, dry, combination, and sensitive skin.

3. Are your products safe for daily use?

Absolutely. Our formulas are dermatologically safe and made for everyday use without harsh chemicals.

4. Do your products contain harmful chemicals?

No. We avoid harmful ingredients like parabens, harsh sulfates, and damaging chemicals to ensure skin safety.

5. How long does delivery take?

Delivery usually takes:

• 2–4 days for metro cities
• 3–6 days for other locations

Timelines may vary slightly depending on your area.

6. Do you offer Cash on Delivery (COD)?

Yes. We provide Cash on Delivery service across most locations in India.

7. Is shipping free?

We often provide free or low-cost shipping. Exact charges (if any) are shown during checkout.

8. How can I track my order?

Once shipped, you will receive a tracking link via SMS/Email/WhatsApp to track your order in real time.

9. Can I cancel my order?

Yes. Orders can be cancelled before dispatch by contacting our support team.

After dispatch, cancellation is not possible.

10. Can I return the product after delivery?

Due to hygiene reasons, returns are accepted only if:

• Product is damaged
• Wrong item delivered
• Product defective

Opened or used items cannot be returned.

11. When will I get my refund?

Approved refunds are processed within 5–7 business days to your original payment method or bank account.

12. What if I receive a damaged or leaking product?

Please record an unboxing video and contact us within 48 hours. We will arrange a free replacement or refund.

13. How should I use FAMBEAUTY Facewash?

Apply a small amount on wet face, gently massage for 20–30 seconds, and rinse with water. Use twice daily for best results.

14. Are your products tested on animals?

No. FAMBEAUTY supports cruelty-free practices. Our products are not tested on animals.

15. Do you ship outside India?

Currently, we deliver only within India. International shipping may be available in the future.

16. How can I contact customer support?

You can reach us anytime at:

📧 support@fambeauty.in
🌐 www.fambeauty.in

We respond within 24–48 business hours.

17. How do I choose the right facewash for my skin?

Each product page includes skin type and benefits. You can also contact us for personalized guidance.

18. Are your products affordable for regular use?

Yes. FAMBEAUTY is specially designed to provide high-quality skincare at budget-friendly prices for everyone.